Frequently Asked Questions

What is freeze-drying? How is it different from other food preservation methods?

Freeze-drying, is a food preservation method that involves freezing food and then removing the moisture from the food while it is still frozen.

Freeze-drying is different from other food preservation methods, such as dehydration or baking, in that it involves the removal of moisture from frozen food, which helps to better preserve the food's original texture, flavor, aroma, and nutritional content. Freeze-dried foods tend to have a longer shelf life compared to foods preserved by other methods, as the low moisture content inhibits the growth of bacteria, yeasts, and molds that can spoil food.

Freeze-drying helps to preserve the vast majority of the nutritional value of fresh food, as it does not involve exposure to high temperatures that can degrade its nutritional content.

Do the treats need to be rehydrated?

No, they don't need to be rehydrated, however, it is always recommended that your dog has fresh water available.

If you have a senior dog or a dog that just enjoys softer treats, these can totally be rehydrated for easier consumption. We recommend rehydrating with bone broth, a little extra flavor that your dog will love.

Can these treats be used as a complete meal?

No. Our treats are only intended as supplement to a well-balanced and complete diet that meets all of a dog's nutritional requirements. Treats should not exceed 10% of the total calories consumed by your dog daily.

Feeding treats in excess or as a substitute for a balanced diet can lead to an imbalance in a dog's nutritional intake, potentially resulting in nutrient deficiencies or excesses, and may contribute to weight gain, digestive issues, and other health problems.

Can these treats be broken into smaller pieces for smaller dogs or for training purposes?

Yes! These treats are easy to break into smaller pieces.

Are these treats suitable for all dog breeds and sizes?

Absolutely!
When training your dog we recommend our Gold Stars training treats, these are the perfect size and can also be broken if needed.

What are mixed tocopherols?

Tocopherols are natural antioxidants. They are a mixture of different forms of Vitamin E that work by naturally reducing oxidation of ingredients. Mixed Tocopherols are natural and safe for your dog.

Shipping

How much does shipping cost?

Shipping costs vary depending on the weight, and destination of your order. You can estimate your shipping costs at checkout.

When will my order ship?

We process and ship orders within 1-2 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

How long will it take to receive my order?

Shipping times vary depending on your location. Once the order ships you will receive a notification that includes a tracking code.

Usually it takes 3 to 6 days.

Orders for Hawaii, Alaska, US military bases and US territories are shipped with USPS and they usually take 4 to 10 days.

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order by clicking the link in the email.

What if I need to change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your shipping address before your order ships.

In case your order has already been shipped out and you realize that the shipping address is incorrect, we suggest reaching out to the postal carrier to request an address change or arrange mail forwarding. If no action is taken, the package may be returned to us.